Pre-order Terms

Last updated: November 9, 2026

These Pre-order Terms govern every pre-order placed on Yofella, and Section 14 governs backing a project. They supplement our Terms of Service, which also apply, including the agreement to arbitrate disputes in Section 15. The seller of every product offered on Yofella is Sideway LLC, Boston, Massachusetts (“Sideway,” “we,” “us,” or “our”).

1. What You Are Buying

A pre-order is a purchase of a product that has not yet been manufactured. Products are made in batches, and a batch goes into production only if it receives enough pre-orders by its deadline. The images, video and descriptions on a campaign page depict the working prototype and our design intent at the time of publication. A pre-order is a purchase of goods only; it is not an investment and does not give you any financial interest in Sideway LLC, the inventor or the product.

2. Risks of Pre-ordering

By placing a pre-order, you acknowledge that:

• the product is still being prepared for manufacture, and production may take longer than estimated;
• minor details of the product, such as finish, color, packaging or non-essential components, may differ from the prototype shown on the campaign page;
• a batch may never reach its goal, and may be ended before production; and
• if the batch reaches its goal, you pay in full before the product exists.

Your remedies for these risks are the charging, cancellation and refund rights described in Sections 3 to 6, which ensure that you either receive your product, are never charged, or receive a full refund.

3. Price and Payment

The price of a pre-order is the unit price shown on the campaign page multiplied by the quantity you select, plus a shipping charge for each unit and any applicable sales tax, which is calculated from your shipping address when your card is charged. You may order 1 to 99 units in a single order and may place more than one order in the same batch. The price of an order will not change after you place it.

When you place a pre-order, you save a payment card with our payment processor and you are not charged at that time. You authorize us to charge that card for the full price of your order if, and only if, your batch reaches its goal by its deadline. We will email you when your card is charged. If the charge is declined, we will email you so you can update your card, and we will try again one, three and seven days after the first attempt; if every attempt fails, your order is canceled and you are not charged. A batch that reaches its goal goes into production with the orders that were successfully charged, provided that the units paid for reach the minimum we set for that batch, which is never higher than its goal. If they do not, or once it is clear they cannot, we cancel the batch: every charged order is refunded in full and no other card is charged.

4. Batches, Goals and Deadlines

Each batch has a goal, expressed as a number of units, and a deadline. Every unit pre-ordered and not canceled counts toward the goal. At the deadline:

• if the batch has met or exceeded its goal, we charge the saved card of every order in it, and the batch moves into production; or
• if the batch has not reached its goal, the batch closes, every order in it is canceled, and no card is charged.

We may change the deadline of a batch before it passes, and we may end a batch at any time before it enters production. If we end a batch, every order in it is canceled; no card is charged, and any amount already charged is refunded in full. A card saved after a batch has closed does not create an order and is not charged.

5. Estimated Ship Date and Delays

Each batch shows an estimated ship date. We set it in good faith based on the production plan, but it is an estimate. If we will not ship your order by the estimated ship date, we will notify you by email, with a revised date when one is known. You may then keep your order or cancel it for a full refund, as described in Section 6.

6. Cancellation and Refunds

Until your batch reaches its deadline, you may cancel your pre-order at any time in the Fella Products section of your account, and your card will not be charged. If a charge on your card has been declined, you may also cancel instead of updating your card.

Once your card has been charged, you may cancel an order that has not yet shipped, and receive a full refund, if:

• the estimated ship date of your batch has been postponed, or has passed without your order shipping;
• we make a material change to the product’s specifications, of which we will notify you; or
• we otherwise open cancellation for your batch, of which we will notify you.

Once one of these events has occurred, you may cancel at any time until your order ships, in the Fella Products section of your account. Outside these circumstances, a charged order may not be canceled, because each charged order is committed to the production of its batch.

A full refund includes the price of the goods, the shipping charge and the sales tax you paid. Refunds are issued to your original payment method promptly after cancellation, and in any event within seven (7) business days. Your card issuer may take additional time to post the refund to your account.

7. Shipping

We ship only to addresses in the contiguous United States (the 48 contiguous states and the District of Columbia). You are responsible for providing a complete and accurate shipping address at checkout. If you need to change your address before your order ships, contact us at contact@yofella.com; we will accommodate changes where reasonably possible. When your order ships, we will email you its tracking number. Title to the product passes to you when we deliver it to the carrier.

8. No Returns

Because every product is manufactured to fill confirmed orders, we do not accept returns or exchanges, and we do not issue refunds for change of mind, once an order has shipped. This does not limit your rights under Sections 9 and 10 or any rights you have under applicable law.

9. Damaged or Defective on Arrival

If your product arrives damaged, defective or incomplete, email us at contact@yofella.com within thirty (30) days after delivery, with your order details and photographs or a description of the problem. After confirming the issue, we will, at our option, repair or replace the product, or refund the amount you paid for it, including shipping and tax. We may ask you to return the damaged or defective product, in which case we will provide a prepaid return label.

10. Limited Warranty

Sideway LLC warrants to the original purchaser that the product will be free from defects in materials and workmanship under normal use for ninety (90) days from the date of delivery (the “Warranty Period”). If a covered defect appears during the Warranty Period, email us at contact@yofella.com with your order details and a description of the defect. If we confirm that the defect is covered, we will, at our option, repair the product, replace it with the same or an equivalent product, or refund the price you paid for it. This is your sole and exclusive remedy under this limited warranty.

This limited warranty does not cover damage caused by accident, misuse, abuse, neglect, failure to follow the product’s instructions, unauthorized modification or repair, use with incompatible accessories or power sources, exposure to liquids or extreme conditions, or normal wear and tear, including cosmetic wear and the gradual loss of battery capacity.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. Some states, including Massachusetts, do not allow limitations on implied warranties or on remedies for their breach, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

11. Product Use

Use the product only as described in its instructions and for its intended purpose. Products are intended for personal use and not for resale.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT ORDER, AND WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES. This Section does not limit liability for death or personal injury caused by our negligence, any liability for a defective product that cannot be limited by law, or your rights under Massachusetts General Laws Chapter 93A or other consumer protection laws to the extent those rights cannot be waived.

13. Contact

Questions about an order can be sent to contact@yofella.com. Please include the email address on your account and the product name.

14. Backing a Project

You may back a project on its campaign page with an amount you choose (“Support”). Support is a voluntary payment to Sideway LLC to help the project reach production sooner. It is charged in full when you complete checkout, and no sales tax is added.

• Support is not a pre-order. It does not buy a product, and it does not count toward the goal of any batch.
• Support is not a donation to a charity and is not tax-deductible. Like a pre-order, it is not an investment and does not give you any equity, ownership, profit share or other financial interest in Sideway LLC, the inventor or the product.
• Support is not refundable, including if a batch does not reach its goal, is ended, or if the product is never manufactured. This does not limit any right you have under applicable law that cannot be waived.